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Angie,
Your concerns are very real and unfortunately very prevelant across the country. I recommend that you visit www.baird-consulting.com a visit. Kris Baird is what I would consider the industry expert in "customer satisfaction" in the healthcar…
thanks for sharing your story with us. If you haven't already checked it out, one resource I'd recommend is Quint Studer's book "hardwiring excellence." He did exactly that - take a hospital from 5% patient satisfaction to 95% within a year or two.
Hi Angie,
I'm here to provide hope, and concrete suggestions.
The hope: Rather than people being resistant to change, would you like staff at all levels to be saying things like this: “In the first five minutes I was amazed at how the material spok…
After the leadership meeting today, a tormenting question came into my mind; "what else could I do to help the hospital recover from its reputation from bad to great?" The Director of Patient Relations" voice still is echoing in my brain; "the physi…
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Profile Information
- Where do you work?
- Hospital
- What's your job title?
- Chief Clinical Officer
- Website:
- http://triumphhealthcare.com
Angie Rallos's Blog
A Quest for Customer Sevice Satisfaction
After the leadership meeting today, a tormenting question came into my mind; "what else could I do to help the hospital recover from its reputation from bad to great?" The Director of Patient Relation's voice still is echoing in my brain; "the physicians will not admit patients to this hospital because the 'care' is not up to par, the nursing staff are not skillful enough to carry on with their responsibilities, therefore, they feel it is unsafe to bring patients here."
As I ponder, I was re-ev… Continue
As I ponder, I was re-ev… Continue
Posted on March 28, 2009 at 10:25pm — 3 Comments
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